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Policies

We pride ourselves in providing exceptional quality products that will last for years. Please read the following information regarding:

Vinyl Colors: Since all computers have different resolutions and settings, it is impossible to get “web safe” computer screen colors to precisely match the colors of our vinyl. These colors are provided for viewing purposes and may be slightly different. As you may already know, the actual vinyl colors are far more vibrant than what you see on the screen.

Ordering Information: For your safety and convenience, accept PayPal, MasterCard, Visa, Discover or American Express using a secure connection. We are 100% secure - feel free to check our Thawte certificate. If you prefer, send us a letter with the item(s) you wish to purchase and a check or money order (including shipping costs)to the following address: Custom Vinyl Graphics, 10 Main Street #394, East Rockaway, NY 11518.

Cancellations: Please note that you have one hour to cancel your order, even if it has not yet shipped. Our ordering software reduces errors and provides a 99.9% shipping accuracy. Once an order goes into the software queue, it automatically must proceed to shipping.

Returns: Custom Vinyl Graphics strives to be as flexible as possible. Please contact us to see if your item is returnable. MOST products UNOPENED in their original packaging can be returned if we receive them within 30 days. DO NOT send any products back before receiving an RMA number and address from us. Once we receive the product, you will be refunded the cost of the product minus the shipping and a 25% restocking fee. Please note, if you send your product back to the wrong address, there will be an additional charge for us to ship it to the correct address.

Please note the following 2 exclusions:

1) Laminated rear window graphics are NOT returnable.

2) All custom jobs are final sale. There are absolutely no returns on custom items whether the product has shipped or not. Once a proof has been sent, there is no cancellation.

Shipping: We generally ship via USPS Priority to keep costs at their lowest. Occasionally, products will be mailed via UPS Ground. We NEVER charge handling fees! Average processing/shipping time is 3-5 business days. Custom orders normally are shipped 7-10 days from approval.

Privacy Policy: Custom Vinyl Graphics secures your personal information from unauthorized access, use or disclosure. Custom Vinyl Graphicssecures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number or personal data) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Custom Vinyl Graphics does not sell, rent or lease your personal information to other third party companies.

* International orders can take up to 30 days to receive.